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Customer Services Advisor (Customer Facing)

Salary: £20,000 per annum

UK Storage Company is looking for an experienced, enthusiastic and motivated candidate for our headquarters location in Bridgwater.

A warm, outgoing personality is of the utmost importance, as a large part of this job is building and maintaining ongoing relationships with customers when they visit the facility. Our customers should have the best possible experience, so attention to detail is extremely important when processing their paperwork for their storage room.

Worried that you will be stuck behind a desk all day? Not here! There are plenty of things to get you up and moving: showing potential customers around the building, taking deliveries on behalf of customers, ensuring rooms are looking spotless for future customers and more. The warehouse and reception need to look their very best each day, and you will coordinate with the Facility Operations Manager with respect to maintenance and repairs of the site. There is an ongoing high level of customer interaction by phone and in person.

This is a family run company and every member of our team is valued. Everyone will do their best to help you get settled in to your new position quickly. A training program is provided.

 

Responsibilities and Duties

  • Speaking with customers on self-storage needs and availability
  • Processing customer paperwork during move-in and move-out
  • Dealing with customer enquiries, processing payments and chasing outstanding invoices
  • Selling products to customers in store
  • General housekeeping of reception, storage area and car park - conducting walk-around checks of all three floors of the building at the beginning and end of each day, sweeping recently vacated rooms, etc.
  • Ensure appropriate levels of stationery, stock and cleaning supplies are on hand


Qualifications and Skills

  • Excellent people skills
  • Strong organisational and time management skills
  • Attention to details
  • GCSE Maths and English
  • PC Literacy

 

Our opening times are: 8:30am - 5:30pm Monday to Friday and 9am - 4pm on Saturday. The work rota is as follows (work time are the same as opening times):

Week 1: Monday to Friday

Week 2: Monday to Saturday with a day off mid-week

Contact Number: 01278 424374

Send your CV: [email protected]



We will never be beaten on price

Flexible & upfront self-storage

We will make storing as easy as possible
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Registered No. 5314946
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