UK Storage Company (SW) Ltd is committed to the safety and security of your personal information and data. When you provide personal information to us, we are legally obligated to use it in line with the General Data Protection Regulation 2018 and all other relevant data privacy laws. This privacy notice is to inform our customers how we and the companies we use process and look after your personal data. The data we collect is limited to information you provide to us that is necessary for entering in to a contract with us. We will always give you a choice in relation to how you prefer to be contacted by us, and you have a clear and simple option to withdraw your consent at any time.
It is important that you read this policy, together with any updates we may make on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
Our core beliefs regarding your privacy and data protection:
Along with our computer systems and business processes, our website (www.ukstoragecompany.co.uk) has been designed to comply with the following national and international legislation with regards to data protection and user privacy:
· EU General Data Protection Regulation 2018 (GDPR)
· EU Data Protection Directive 1995 (DPD)
· UK Data Protection Act 1988 (DPA)
Our website’s compliance with the above legislation, all of which are rigorous in nature, means that our website is more than likely to be compliant with the user privacy legislation and data protection set out by many other countries. If you are not sure about whether our site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our Data Protection Officer for further information. Details can be found below.
UK Storage Company (SW) Ltd. Our company registration number is 5314946 and our registered office is Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB.
Telephone our head office: 01278 424374
Send us an email on: [email protected]
Writing to us at our registered office: As above
Our Data Protection Officer is:
Tel: 01278 421413
Email: [email protected]
We offer self storage for personal and business use, plus any relevant and related services that may be required by our customers. These include packaging materials, insurance and van hire.
We will comply with data protection law when it comes to the processing of your data. This says that the personal information we hold about you must be:
1) Used lawfully, fairly and in a transparent way.
2) Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3) Relevant to the purposes we have told you about, and limited to those purposes.
4) Accurate and kept up to date.
5) Kept only as long as necessary for the purposes we have told you about.
6) Kept securely.
The categories of information we collect and hold about you:
We may collect, store and use the following categories of personal information about you:
- Personal contact details, such as name, title, addresses, telephone numbers, and personal email addresses.
- Date of birth.
- Emergency contact numbers.
- Bank account details.
- Contract start date.
- Copy of driving licence or Passport (if applicable)
- CCTV footage and other information obtained by electronic means, such as gate code entry.
- Call recordings to and from the business.
- National Insurance Number (in the case of van rental only)
How your personal information is collected:
We collect personal information about our customers either through an online enquiry form, over the telephone, or in person.
Why we collect your personal data and our lawful basis for doing so:
To allow us to perform our contract with you
Performance of a contract
To enable us with our legal obligations
Compliance with a legal obligation
To contact your emergency contact in the case of an emergency
Protection of vital interests
To speak with a potential customer following a new enquiry
If you make payments online or amendments to your account, we will also retain the password and username you select when you create an account. In this instance, we may use your email address for such purposes as to send a password reminder or notification of service change or outage. Your personal information may be retained on our systems for historical, statistical or research purposes.
Consent to use your details to contact you will never be implied, we will always directly ask for your permission to do this.
Payments made over the phone, in person and via our website are processed securely, and in a manner that is compliant with the current regulation.
Personal data will be collected only if you allow us to. Our customers are always given the clear choice to opt in with regards to the collection of personal data. Any data that we collect is used solely by UK Storage Company (SW) Ltd. Data is only collected for the purpose of serving our customers and contacting them in relation to the contract they have entered, or the request for information they have made. Personal data is only processed for the purpose that it was originally collected.
To allow UK Storage Company to perform better, we will use the details of your enquiry to judge where our customers heard about us, and how they prefer to contact us. Your personal data is kept anonymous in this instance.
Third party data processors:
UK Storage Company (SW) Ltd will never share any personal information with any third party that is not deemed essential by us for the provision of our self storage and the performance of our contract. Any third party processor that we do use is compliant with the GDPR, and has a trusted relationship with UK Storage Company (SW) Ltd.
On site CCTV:
CCTV images are recorded for the safety of our customers and for crime prevention and detection. Recorded images are accessible only by senior management, and upon official request of the HMRC or Police.
Contact forms and email links:
Should our customers choose to get in touch using the enquiry form on our website, none of the data that is supplied will be stored by our website. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by Transport Layer Security (TLS), meaning that the email content is encrypted before being sent across the internet. The email content is decrypted by our local computers and devices. Personally identifiable Information collected may include your name, email address and contact phone number. We may use your email address or phone number to contact you in response to your enquiry. This phone call will be made only to discuss the unit size and offer (if applicable) that you have requested more information for.
This is how UK Storage Company will use your data:
The data we collect is used solely for the performance of the contract you have entered in to. We may check the personal information you give us against the records of several sources to confirm your identity. These are (but not limited to) The Electoral Role and Credit Bureau. We do not carry out credit checks. If so required by you, your data will be shared with our insurance company for the purpose of lodging a claim on our insurance policy.
UK Storage Company (SW) Ltd will not share your information for marketing purposes with any other company.
Below are some examples of the purposes for which we collect your data:
- For administering the contract we have entered into with you, including accounting and auditing.
- To confirm your identity, for the purpose of fraud prevention, counter terrorism and customer safety.
- To process payments for invoices relating to your contract with us, whether this be with a payment card or with a direct debit.
- For statistical analysis.
How we use particularly sensitive information:
UK Storage Company do not collect any information that could be deemed sensitive.
Personal information about other individuals:
If you give us information on behalf of someone else as an authorised user or emergency contact, you confirm that the other person has agreed that you can:
- give consent on their behalf to the processing of their personal data; and
- receive on their behalf any data protection notices.
The data collected is limited to name, contact phone number and email address.
When will we contact any other person about you?
If you provide UK Storage Company with details of an authorised user, we may contact that person to discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an authorised user. In the case of an emergency contact, we may contact them only if we are unable to get in touch with you for any reason. No personal information or details of your account will be revealed in this instance.
Our policy towards children
Because of the products and services that we offer, we will not engage with any customer or potential customer that is not 18 years or older.
Change of Purpose:
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
How long we retain your data:
UK Storage Company (SW) Ltd retains personal data for as long as necessary to provide our services, or for other essential purposes such as complying with our legal obligations and resolving disputes and enforcing our agreements. Actual periods of retention can vary significantly for different types of data, given the circumstances. If you have only enquired with us, your personal data will be retained for a period of no longer than 6 months.
Once a contract has ended between a customer and UK Storage Company (SW) Ltd., we may ask for a short survey to be completed. This will be requested within 14 days of the end of a contract. This will be the last time contact is made, unless the survey response requires our attention.
CCTV images are never stored for a period of more than one month, and call recordings are retained only for a three month period.
How UK Storage Company protects your information:
Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:
1) Right to be Informed – Your right to be informed is carried out through this notice.
2) Right to Access – This means that you can ask us for a copy of all personal data we hold about you. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. There will not be a charge for this request, unless requests are deemed excessive in nature.
3) Right to Rectification – Given the nature of self storage, it is commonplace that our customers contact details change during the length of a contract with us. if you believe that any of the information we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless we are prevented from doing so by law or regulation.
4) Right to be Forgotten – This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete the data and must continue to retain it.
5) Right to Restrict Processing – In some limited circumstances you have the right to restrict the processing of your data.
6) Right of Objection – You have the right to object to us using your data for direct marketing purposes and to profiling.
7) Right of Data Portability – You have the right to request a copy of the personal data we hold about you in a commonly used and machine readable format. We can provide your data either to you or to a third party as you specify in your request.
8) Automated Decision Making Objection Right – Automated decision making is where a decision is made entirely by technological means without human intervention. UK Storage Company doesn’t use or rely on automated decision-making system.
If you would like to exercise any of the above rights, please contact (preferably in writing) our Data Protection Officer using the contact details above.
Right to complain:
If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.
Extremely clean premises and unit . Heating was installed as we moved in January and our furniture was in perfect condition after 6 months with snow , no sign of dampness . Definitely recommend
When my Mother passed away we had to store the contents of her bungalow,we organised this with the team at uk storage while we we travelling to Gosport from Hertfordshire this was all completed on the move with no problems, the team also suggested The size of the unit which was perfect.The units were clean an well organise, when the time came to empty the unit the completion of the agreement was also seamless.would recommend this site to anyone who needs storage, thanks again to a very professional team. Richard,Hertfordshire
Difficult to elaborate about storage because ultimately you store "stuff". What you can speak about though is friendly service, helpful advice etc and U.K. storage do very well in these departments. I am very pleased with the service I have received and would recommend uk storage.
We have recently used uk storage for storing our belongings between house moves. We were very happy with the professionalism of staff and their helpful manner on the phone. The process was very straightforward to set up and to closedown and our belongings were safely and securely stored with no weather or damp damage. We would definitely use them again.
Exemplary customer service from beginning to end. Storage straight forward to use and very competitively priced. Highly recommended.
I used the storage facilities when going through a separation. I found the storage very clean and very accessible. I could add or take things away when I needed and help was just a phone call away. I would recommend to any one for short or long periods and price very reasonable.
Trouble free service and support over the last 2+ years with all of our goods that were in storage remaining in perfect condition
Great customer service, everything is always so easy to do. Happy to add or remove storage as I need it with no fuss. Storage unit are clean, secure and easy to access on a clean and tidy site.
Very good indeed. 24 hour access for the first few weeks worked well as we moved stuff bit by bit. Similar for the last few weeks as we moved stuff out. Admin staff easy to deal with over the phone and knew answer quickly to everything we needed. Would use UK Storage again and recommend to others.
I have to say I got excellent service from the UK storage company. Everything went smoothly & effortlessly. Got my code & keys for entrance, never had any problems. I would definitely use them again & I have referred my friends & family to them.
Needing a storage facility in Plymouth then don't waste time looking elsewhere. My Wife and I needed a storage unit locally for an unspecified time. I contacted UK storage among others. I was delighted with their quote and brilliantly flexible terms and approach to business. On occasions where I needed outside of hours access for a nominal charge no problem. The unit was clean, water tight and well. signed as was the whole site. At the conclusion of my rental following my move to France my account was in credit. This was promptly refunded to my bank account with no chasing. Evey member of staff who I spoke to was a great ambassador for the Company. All in all based on my experience UK Storage Company will take some beating. I highly recommend them and thank them for a great experience.
I have used this storage facility on three occasions over the last two years, and the standard of not only the facilities, but the customer service is outstanding. Staff at this company clearly all have the same high level of training, and have superb interpersonal skills. Any queries, no matter how small, are no problem. Not sure about something? Give them a call. In addition to this, the level of security awareness is second to none. Across the board, this company has not let us down, and I do not hesitate to recommend them.
Excellent service from the team at UK Storage Co. I had to arrange storage at very short notice for the summer and was able to sort out all the paperwork electronically and move in within an hour. The unit and whole compound were spotless; storage secure and any questions I raised by email were answered quickly and comprehensively. I will definitely use them again.
Moving house is stressful enough, we were downsizing and needed storage to hold belongings until we knew what was staying or going. These guys were great, brilliant communication, easy process and when we needed to downsize our unit they were very helpful in arranging this too. Entry to the unit easy to use and we are very happy with the service and price.
I used UK Storage Company's Plymouth City Centre site near Cattedown to store items during a house move. I was genuinely very impressed by the whole service provided. The customer service team were very helpful, friendly and amenable, the service was quick and easy to set up over the phone, the unit was far better than I was expecting and kept all of my items dry and safe. The 24-hour access was unbelievably useful and it was easy to add / remove this feature. When I was done it was a hassle free process to end the service and the team were just as helpful as they were at the start up. All in all a brilliantly run service, I would, and have, recommend this to anyone needing a storage solution! Thanks UK Storage!
Great service, helpful people; I highly recommend the UK Storage Company. Give them a try. You won't be disappointed. I've already passed their details on to a friend of mine!
Fantastic experience. They have great customer service and great packages: including (at time of purchase) free 24 hour access for the first month to help move in to the unit. Very friendly staff and clean units with a competitive price. Would highly recommend!
I used UK Storage for a couple of months in-between house moves. They were fantastic and great value for money - their admin support is fast and effective and the facility itself was clean and very secure, with helpfully placed trolleys by the entrance. I would absolutely use this company again, and recommend them highly.
A positive experience. Convenient, easy to use facility. The customer service is excellent. Staff always sound genuinely cheerful on the phone.
Very easy to set up and use, units clean with great access and trolleys always available
Friendly staff are great to deal with, both locally and at their head office accounts department. UK Storage delivers a refreshingly personal service and I would recommend them to anyone needing a storage solution.
I would absolutely recommend this company when it comes to storage. Their prices are reasonable, the units are easy to access, and the staff on the phone were helpful every time I needed to call them. I wish all companies had the same mentality as these guys when it comes to customer service!
Secure storage with easy access and excellent value. Very helpful, friendly staff and quick and easy to set up, all arranged over the telephone. Completely hassle-free. Thoroughly recommended.
Me and my wife had things stored here for 5 months and I can say I can only recommend this as a solution for other People who are moving home/long term travelling/ or just need to store their furniture and other things. The team was very helpful every time I called them. The access to the storage facilities is easy, instructions that you get are clear and the storage unit we have was clean and well ventilated. Nothing got damp or damaged, all of our furniture survived - even computers and computer screens. Overall great experience, will definitely use these facilities in the future when/if I will need storage unit. Oh and btw the prices are very good, we actually live far away, but even with hiring a van to drive to Gloucester + petrol, the costs were vastly more economical than any other local solution. So you know, if budget is a thing you are considering, you can only win with this company.
Very good storage and cheap price.;)
My partner and I used the UK Storage Company for 7 months whilst we moved her property from Manchester to Gloucester and were looking for somewhere to live in the area. We were given a competitive quote with initial discount for the first 3 months and the whole process was very easy and took the stress out of finding somewhere to store our belongings. The unit we rented was clean and easy to access and the staff were always friendly and helpful when we needed to contact them with a query. When we finally found somewhere to move to, we contacted UK Storage to notify them. Again they were very helpful and the whole process of ending our rental of the storage unit was stress free. As payment had been taken prior to our giving notice, we were only charged for a week that we still needed the storage unit and refunded the difference for 3 weeks which was dealt with quickly and efficiently. I would highly recommend the UK Storage Company to anyone wishing to store possessions securely and safely (we managed to get a two bed terrace house worth of property into a 90 sq. ft. unit!!) and at an affordable rate.
From initial contact to moving our stuff into our new home you guys at UK Storage have given us 5 star treatment. The site is clean and easy to find. All queries have been dealt with quickly and efficiently. I can throroughly recommend.
Booking through the UK Storage team is first class and ease of access to the storage unit made the whole process straightforward. It was a cost effective way to temporarily store household items whilst we moved home.
A first class operation. Clean secure storage units. Friendly, helpful professional staff. I can fully recommend the Chard UK Storage Company.
When we moved house recently we needed to store a large number of items whilst working on our new property,we are so glad we found uk storage in Chard,nothing was too much trouble for them,we changed the date we needed the unit & extended the hire period all with ease. The units are very secure/clean/easy to access & they have different size units to suit everybody. If we need to store items again we will use uk storage.
When first phoning to enquire the people I spoke to were extremely helpful as I had no idea what I really required. They were very professional and really knew the services UK Storage could offer. They explained what would be the best service for my requirements and didn't try to fob me off with more expensive storage. I have to say they were spot on with the size etc. The site was easy to access for customers but I would say not so easy for anyone who shouldn't be there. Security was excellent and I lost no sleep worrying wether my valued possessions would be safe. Cleanliness of the site and units was second to none absolutely spotless. Would highly recommend UK Storage for great value for money, security, cleanliness but mostly for the excellent customer service they offer.
Very helpful people,very competitive pricing, and so easy to use
I have used this facility several times in the past years. On every occasion my needs have been handled in a very professional but equally helpful and personal manner. Once when the chosen unit was not big enough they found me a larger unit in minutes and sorted the paperwork out while the movers filled it. I would never hesitate to recommend this very economic storage facility and all their fantastic staff who go the extra mile to help. Matt, Ryan and the team, thank you for all your help.
I actually didn’t expect it to be so easy. We’ve asked the storage company for all sorts of help and advice and each time our query has been answered, forms returned, storage ready as promised and even a refund when I moved up a size. The call goes straight through to a friendly human being who has all facts at their fingertips. Well done.
Very easy to use. Secure, clean, tidy. Cheerful staff (when you see them!)
Good clean units, easy access with lift and trolleys and friendly and helpful staff
This was the first time I'd used a storage unit and chose this one initially for the low price. The unit was very clean and dry, access was easy as was turning space. There are many units at the site and I did wonder if there would be problems with access etc during busy periods but there was plenty of room with people coming and going. The rates were very reasonable and the unit I used was fine re space for furniture etc. Just make sure you book the right sized unit for what you need to store. All staff for telephone support were most helpful from initial enquiry to end of use. No problems with direct debit being cancelled as this was done straight away with the 2 weeks notice of leaving. At first glance from the road the site, although fresh and modern doesn't look exciting but once inside the area you will find it spotless and tidy. No rubbish or weeds etc. Oh' and there were free plastic furniture covers available to use which was a big help. Many thanks..Jayne.
I used UK storage for a short period when moving house. They were great. The storage was secure, dry, easily accessible and clean. There were no traps in the finance, and being able to quit with two weeks notice kept the bill down. When I had to phone to check things out I spoke to a helpful person without any telephone queueing.
Great customer service. Easy to use and find. Clean and secure. If needed in the future, I will definitely be using you guys again. Thanks.
Brilliant company to use, I used UK Storage because after alot of research at the time they were coming back as the cheapest and most secure! Friendly staff, clean units and well maintained grounds. Will use again when needed in the future!
Needed some short term storage for a between house move. Dealt with Megan who was refreshingly so efficient !! She always returned my emails quickly and helped me decide the size of unit. The unit was clean and dry and access nice and simple. When I had finished I gave notice and my payments I had made were refunded with no chasing necessary. I would definitely use again.
Uk storage at Bridgewater was excellent from start to finish, they held my unit for weeks with a ten pound deposit. The place is clean and tidy and the staff very friendly and also offer free tea and coffee.
I used this storage last month. The staff were friendly and understanding. They explained their procedures clearly and nothing was too much trouble. I even had the free hire of their van for a day to move my stuff in. Access was easy, unloading made easy by the use of their trollies and sack truck. Well done Richard and the team, would do business again if need arose Thank you. William Kinsella
Really helpful, friendly staff. Simple to set up and even simpler to increase storage space. Can’t rate these guys enough. Thank you.
Having got quotations from other local storage companies I chose Uk Storage to place my belongings. The monthly fees charged were by far the most competitive of all to start with and when I viewed that facility I was given a tour and all questions/concerns I had were answered with ease. I felt confident of placing my life's belongings with UK storage in Bridgwater. I finally collected my belongings 2 years later and was greeted with exactly the same high level of customer service. Well done guys and thanks, no problem whatsoever of recommending you to all. Regards W.Andrews
A pleasant, courteous and helpful team. The units were clean and spacious. I had full confidence, as a lady, using the storage as I knew there was good monitored security. I have no hesitation in recommending this company.
Excellent customer service. Very prompt in setting up contract and giving entry codes. Very clean storage. Pleanty of parking and able to reverse right up to entry doors to load/unload. Pleanty of trolleys available for transporting belongings. Workmen I met on site were really helpful and cheerful. Although I have never used a storage facility before so have nothing to compare it to I think it would be difficult to get better as they have thought of everything to make using the place easy. Would definitely recommend.
It is easy to book the space that you require and they have a good range of spaces, to suit your need. The whole place is clean and it is clear that the unit is cleaned out, before you take it on. Access is easy, once you get your entry code. Overall I would rate this place.
I was relocating from Taunton to Düsseldorf in Germany, I used UK Storage to store my belongings during the transition. The storage was good value for money, easy to set-up and secure. Their customer service was second to none. Even went contacting from Germany they were easy to get hold of and always happy to help. They made what could have been a very stressful move carefree.
Super clean storage. Cheaper than I expected. Helpful staff. I've used them more than once and recommend them to anyone in Taunton looking for storage. I had a unit from December to October storing house stuff - no signs of damp or anything. 10/10 - would store with then again.
I just moved back from Malta and needed to store my things whilst looking for somewhere to live. I found the staff very friendly and helpful and the process was simple and straight-forward. The unit was ideal and the prices very good too. Easy access to the depot, it could not have gone better. I would recommend this company.
This storage was clean and the service very easy to use. When I had finished using the storage my refund was sorted very quickly. Would use this again and highly recommend.
For the past two years we have had to store the family belongings of our late daughter's home , We rented first one and then two units from UK Storage just outside of Norton Fitzwarren on the A358. Dealing with the staff of UK Storage was a pleasure throughout. They are friendly, precise and very helpful indeed. The units themselves are excellent - dry, clean and very secure and, at the same time, accessible. We would recommend the UK Storage facilities to anyone whether their needs were short term or long term. We are big fans and very satisfied customers. Michael Reynolds
Polite, efficient and very helpful, and the price compared to other companies was good too. Highly recommended!
Needed a unit quickly and locally! The team dealt with my query so professionally and swiftly. The storage unit was brilliant and access easy. Safe and very secure plus clean. Great value for money!
Very simple process to obtain accessible storage at an affordable price. Read the paperwork, understood the charges and followed the rules for cancellation. Refund for unpaid use was very quick to appear in my account. Would recommend this company and facility.
Excellent secure service... Easy to use and the staff are excellent in setting you up.
Nice easy to use facility
Thank you to UK Storage company, who came highly recommended to me, for your superb customer service. I was impressed how well my belongings stored for the best part of a year and without my checking on them, when opening the storage unit all I could smell was fresh wood. I feel you went out of your way to accommodate my needs and you were happy to give me by far the best rate around. I fully recommend UK Storage Company in Bedminster, Bristol to anyone who is looking for a short or long term storage solution.
I viewed the prices of a few different local storage companies and this one gave one of the best quotes for the time I needed. Furthermore it was easy to set up the booking and easy to move my stuff into the storage, no complaints at all.
I found the staff very helpful, nothing was too much trouble. the storage facilities were good, clean and with good access, I would not hesitate to use them again if the need arose.
Used this for three months while moving house. It's central and easy to reach, easy to park right in front of your unit. No problems whatsoever, charges clear and straightforward, no hidden surprises; customer service was impressive - a real, knowledgeable, friendly and professional person picking up the phone and able to help/answer straight away. Would use again anytime, highly recommend.
I've had nothing but positive experiences whilst dealing with UK Storage Company. I've used them on more than one occasion and every time they are quick, courteous and professional! Their customer service is second to none and I would recommend them to anyone. Keep up the good work!
Great people to deal with. Everything went smoothly and I had no problems at all. The unit was lovely and clean and the padlock and key were all ready for me. Dead easy access with the passcode gate and the location. I'd definitely recommend to friends and family.
We chose UK Storage Company in Avonmouth as it is easily accessible from the Motorway and you can drive straight up to the storage unit for easy unloading. No need for trolleys and lifts. We had a choice of unit sizes and the administration was all done over the phone and online and was very straightforward. The whole site is very clean and feels very secure. I would certainly use again and recommend to friends.
When I rang for prices & size of unit I was greeted by a friendly voice and given very clear detail. When I needed help when in the unit it was given good service too. On leaving the unit it was also a very pleasant service. I would highly recommend this storage company, Jane.