Here at UK Storage Company, security is a very high priority. All locations have state of the art CCTV, which is in operation 24 hours a day. Access to all of our locations is via a secure PIN code which operates the gate and/or the security door(s).
All storage units are secured using brand new, highly specialised locks, and the customer is the sole key holder. Locks come with three keys.
All locations that are within a building have fire and smoke alarm systems throughout.
You can move to a larger or smaller storage unit without penalty and start paying the new rate straight away – as long as we have availability of course. Just call us and we can advise which units are available and what the current price is. Alternatively send an email and we'll be happy to work that way.
We don't require any notice when you need to rent a storage unit from us (but it's always best to contact us first to make sure that we have the space available). You can reserve a unit in advance, and your chosen start date is flexible, should your plans change.
When you no longer require your storage unit, we ask for just 14 days notice.
You can stay short or long term. From a minimum of fourteen days or as long as you want – provided you keep paying of course!
You pay four weeks in advance and every four weeks (28 days) after that. Your initial payment needs to be by credit/debit card, or with a bank transfer. After that you can pay by direct debit, there is also a card option. Unfortunately we no longer accept cheques or cash.
It’s general common sense but you can store most things, except:
We do not allow the storage of motorbikes at any of our internal storage locations, and we do not allow the storage of motorbikes at our sites in Bristol, Avonmouth or Weston super Mare.
At UK Storage Company we understand the importance of the items you store with us. All our locations are built with security in mind, and every measure has been taken to protect your goods while they are with us. Unfortunately, some scenarios may arise that we simply cannot anticipate, such as a fire or a flood. For this reason, we need to be absolutely certain that all goods are fully insured while they are stored with us. We will not allow a customer to store goods that are not insured at all times. For more information on our insurance, please click here: https://www.ukstoragecompany.co.uk/insurance-details/140
UK Storage Company provide comprehensive insurance cover that has been specifically designed for self-storage. It covers more perils than a standard household policy and offers additional protection to your valuable items should the unthinkable happen. Your policy is valid whilst your goods are stored within your storage unit. There is no cover provided for the period of loading, unloading and transit. As the policy we provide is not connected to your household insurance, any claim does not affect your premium, nor will it affect any no claims discount you may have accrued.
The protection that we offer covers actual physical loss of or damage to our customers property caused by: Fire, lightning, explosion, earthquake, storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance, aircraft or articles dropped therefrom, theft accompanied by forcible and violent entry to or exit from the building or unit, riot, strike, civil commotion, malicious damage and impact by vehicles or railway rolling stock.
The level of insurance that our customers take can vary greatly, depending on what items are stored. Your items must be insured for their true, total replacement value. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the total replacement value of your property. If you require any further information, please contact our team on 0330 202 0602.
You can cancel a reservation at any time prior to the date of move in. Any reservation fee will be refunded back to the credit or debit card it was originally paid on.
Any refund can take up to 10 working days to appear in your account. UK Storage Company are unable to refund on to a card other than the credit or debit card that was originally used. UK Storage Company do not store any card details. Where this agreement has terminated and you have paid more of our fees and charges than are due at the termination date, we will refund the balance to you after deduction of any payments due to us. The rental portion of our fees will be refunded to you, less any charges. Refunds in this instance will be made on to the same card that payments had been made from, or if payments are made via Direct Debit, refunds will be made via Direct Credit in to the same bank account. Direct Credits and card refunds can take up to 10 working days to be made.
You can contact our head office by telephone, email or post.
Tel: 01278 424377
Email: [email protected]
Post: Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB.
Fantastic service, I had two units over 5yrs whilst I went through three house moves. Everything remained in pristine condition, from furniture to clothes, no deterioration at all. Staff extremely helpful with a friendly, caring attitude. Highly recommend and would use again if I require storage solutions in the future.
I have been delighted with the service I have received from the UK storage call centre. On a couple of occasions I have dealt with Tom who was excellent and in my option went the extra mile to ensure that all of my self storage requirements were met. A charming and excellent ambassador for the brand and exemplifies how customer service should be delivered. Well done Tom.
We recently rented a unit from you guys for around 7 months. The experience we had was brilliant. Highly recommended storage company! Staff are always friendly and helpful. If we ever needed to rent a unit in the future, We would 100% come back.
Personal, Professional, Perfect. If ever a company deserve a good review, it´s this one. I think the Worcester branch is fairly new on the self storage scene but, I cannot fault it for cleanliness, security, ease of use or the professionalism of their staff. I always felt looked after by professional, polite people. So many of these places can be just a numbers exercise for the staff but Chelsea and her colleagues made the extra effort to make me feel as if my belongings were as important as their own. Thank you.