We Are Open – Coronavirus Update & Opening Hours Click Here

FAQs

  1. Decide how much space you require using our size estimator.
  2. Reserve your storage unit online or over the phone.
  3. Check in online before you arrive, available 24/7.
  4. Pack up your items.
  5. Drive them to site yourself or arrange for a removals firm / white van man (we can recommend some if you need advice).
  6. Fill your self storage unit.
  7. Lock your unit (you hold the only key).
  8. Access your items as often and whenever you want. Free seven days a week. Extended and 24 hour access options available.

Here at UK Storage Company, security is a very high priority. All locations have state of the art CCTV, which is in operation 24 hours a day. Access to all of our locations is via a secure PIN code which operates the gate and/or the security door(s). 

All storage units are secured using brand new, highly specialised locks, and the customer is the sole key holder. Locks come with three keys.

All locations that are within a building have fire and smoke alarm systems throughout. 

 

You can move to a larger or smaller storage unit without penalty and start paying the new rate straight away – as long as we have availability of course. Just call us and we can advise which units are available and what the current price is. Alternatively send an email and we'll be happy to work that way. 

We don't require any notice when you need to rent a storage unit from us (but it's always best to contact us first to make sure that we have the space available). You can reserve a unit in advance, and your chosen start date is flexible, should your plans change.

When you no longer require your storage unit, we ask for just 14 days notice.

You can stay short or long term. From a minimum of fourteen days or as long as you want – provided you keep paying of course!

You pay four weeks in advance and every four weeks (28 days) after that. Your initial payment needs to be by credit/debit card, or with a bank transfer. After that you can pay by direct debit, there is also a card option. Unfortunately we no longer accept cheques or cash.

Yes, you sure can. You can also choose a day of the month that you would prefer to pay. Please call a member of our team on 0330 2020602 or email us on [email protected],  and we can help you with that. 

It’s general common sense but you can store most things, except:

  • Food or perishable goods.
  • Compressed gasses.
  • Toxic, pollutant or contaminated goods.
  • Firearms, munitions or explosives.
  • Radioactive materials.
  • Chemicals or biological agents.
  • Flammable or hazardous goods.
  • Any item emitting fumes, odour or smell.
  • All living plants or animals.
  • Cash and securites.
  • Fireworks.
  • Illegal goods and stolen goods.
  • Waste, asbestos or potentially dangerous materials.

 

We do not allow the storage of motorbikes at any of our internal storage locations, and we do not allow the storage of motorbikes at our sites in Bristol, Avonmouth or Weston super Mare.

At UK Storage Company we understand the importance of the items you store with us. All our locations are built with security in mind, and every measure has been taken to protect your goods while they are with us. Unfortunately, some scenarios may arise that we simply cannot anticipate, such as a fire or a flood. For this reason, we need to be absolutely certain that all goods are fully insured while they are stored with us. We will not allow a customer to store goods that are not insured at all times. For more information on our insurance, please click here:  https://www.ukstoragecompany.co.uk/insurance-details/140


How can I insure my goods?

UK Storage Company provide comprehensive insurance cover that has been specifically designed for self-storage. It covers more perils than a standard household policy and offers additional protection to your valuable items should the unthinkable happen. Your policy is valid whilst your goods are stored within your storage unit.  There is no cover provided for the period of loading, unloading and transit. As the policy we provide is not connected to your household insurance, any claim does not affect your premium, nor will it affect any no claims discount you may have accrued.


What does our insurance cover?

The protection that we offer covers actual physical loss of or damage to our customers property caused by: Fire, lightning, explosion, earthquake, storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance, aircraft or articles dropped therefrom, theft accompanied by forcible and violent entry to or exit from the building or unit, riot, strike, civil commotion, malicious damage and impact by vehicles or railway rolling stock.


What level of insurance should I take?

The level of insurance that our customers take can vary greatly, depending on what items are stored. Your items must be insured for their true, total replacement value. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the total replacement value of your property. If you require any further information, please contact our team on 0330 202 0602.

You can cancel a reservation at any time prior to the date of move in. Any reservation fee will be refunded back to the credit or debit card it was originally paid on.

 

Any refund can take up to 10 working days to appear in your account. UK Storage Company are unable to refund on to a card other than the credit or debit card that was originally used. UK Storage Company do not store any card details. Where this agreement has terminated and you have paid more of our fees and charges than are due at the termination date, we will refund the balance to you after deduction of any payments due to us. The rental portion of our fees will be refunded to you, less any charges. Refunds in this instance will be made on to the same card that payments had been made from, or if payments are made via Direct Debit, refunds will be made via Direct Credit in to the same bank account. Direct Credits and card refunds can take up to 10 working days to be made.

UK Storage Company process and protect your data in line with the General Data Protection Regulation 2018. Please see our Privacy Policy for further details.

You can contact our head office by telephone, email or post.

Tel: 01278 424377

Email: [email protected]

Post: Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB.

See our contact us page for details on how to contact our stores.

Latest Reviews

See what our customers are saying about our service
Stoke on Trent

When I required storage for a few months while moving house and my new property not been ready i had no idea who to use. I had asked various companies for quotes but felt they were all too expensive then unexpectedly I had a call from Uk Storage. The gentleman on the phone was so polite and friendly i excepted his offer of a quote. Included in this quote was an offer of 3 months half price storage which in all honesty swayed my decision to use them. Although the area they were based in isn’t an area I would usually choose to store my belongings i asked many questions and was happy that there would be 24 hour camera surveillance and someone to answer the phone 24 hours a day and several doors which needed a passcode number to enter before you where even able to enter the units. On viewing the storage facilities I was genuinely surprised at how clean and welcoming it was as well as been on a busy retail park. The storage units themselves were extremely clean and secure and although i was placed on the first floor there was a lift to transport my items. The payment is taken by direct debt every 28 days and if you have paid for your final month but only require it for less days they will refund the days not used that month. Above all the most important factor I experienced was every member of the team I spoke to at any time of day or evening were extremely polite, helpful and a credit to there company.

Giovanna Lancaster
Weston super Mare

SERVICE AND QUALITY. Excellent service and quality of service. Would highly recommend

AmandreaS
Yeovil

We rented a unit for a period spanning Dec 2020 to Sept 2021. The premises are clean and tidy. Trolleys just inside the door. Goods lift if you are on upper floor. We were on 1st floor. The lighting comes on, as you walk around -motion detectors i guess. Plenty of accessibility, we never needed the out of hours service. All our goods were kept safe and dry. Thank you to UK storage customer service for their help answering my emails and supplying necessary invoices for the removal company to show French customs. Would recommend based on my experience.

Teresa Marshall
Kidderminster

I found UK storage facility very easy to use. It was very clean and easily accessible. Customer service was efficient. Even though I had a slight issue it was dealt with very professionally. I felt that my pocessions were safe. I would recommend the facility.

Joy White

We will never be beaten on price

Flexible & upfront self-storage

We will make storing as easy as possible
FIND YOUR NEAREST STORE