FAQs

  1. Decide how much space you require using our size estimator.
  2. Reserve your room online, on the phone or in person.
  3. Pack up your items.
  4. Drive them to site yourself or arrange for a removals firm / white van man (we can recommend some if you need advice).
  5. Fill your unit.
  6. Lock your unit (you hold the only key).
  7. Access your items as often and whenever you want.

Here at UK Storage Company, security is a very high priority. All locations have state of the art CCTV, which is in operation 24 hours a day. Access to the majority of our locations is via a secure PIN code which operates the gate and/or the security door(s). 

All rooms are secured using brand new, highly specialised locks, and the customer is the sole key holder. 

All locations that are within a building have fire and smoke alarm systems throughout. 

 

You can move to a larger or smaller room without penalty and start paying the new rate straight away – as long as we have availability of course.

We don't require any notice when you need to rent a room from us (but it's always best to contact us first to make sure that we have the space available). You can reserve a room in advance, and your chosen start date is flexible, should your plans change.

When you no longer require your storage room, we ask for just 14 days notice.

As long as you want – as long as you pay of course!

You pay four weeks in advance and every 4 weeks (28 days) after that. Your initial payment needs to be by credit/debit card, or with a bank transfer (our Bridgwater site accepts cash). Unfortunately we no longer accept cheques.

It’s general common sense but you can store most things, except:

  • Food or perishable goods.
  • Compressed gasses.
  • Toxic, pollutant or contaminated goods.
  • Firearms, munitions or explosives.
  • Radioactive materials.
  • Chemicals or biological agents.
  • Flammable or hazardous goods.
  • Any item emitting fumes, odour or smell.
  • All living plants or animals.
  • Cash and securites.
  • Fireworks.
  • Illegal goods and stolen goods.
  • Waste, asbestos or potentially dangerous materials.

At UK Storage Company we understand the importance of the items you store with us. All our locations are built with security in mind, and every measure has been taken to protect your goods while they are with us. Unfortunately, some scenarios may arise that we simply cannot anticipate, such as a fire or a flood. For this reason, we need to be absolutely certain that all goods are fully insured while they are stored with us. We will not allow a customer to store goods that are not insured at all times.


How can I insure my goods?

UK Storage Company provide comprehensive insurance cover that has been specifically designed for self-storage. It covers more perils than a standard household policy and offers additional protection to your valuable items should the unthinkable happen. Your policy is valid whilst your goods are stored within your storage room.  There is no cover provided for the period of loading, unloading and transit. As the policy we provide is not connected to your household insurance, any claim does not affect your premium, nor will it affect any no claims discount you may have accrued.


What does our insurance cover?

The protection that we offer covers actual physical loss of or damage to our customers property caused by: Fire, lightning, explosion, earthquake, storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance, aircraft or articles dropped there from, moth, insect or vermin from an external cause, theft accompanied by forcible and violent entry to or exit from the building or unit, riot, strike, civil commotion, malicious damage and impact by vehicles or railway rolling stock.


What level of insurance should I take?

The level of insurance that our customers take can vary greatly, depending on what items are stored. Your items must be insured for their true, total replacement value. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the total replacement value of your property. There is a copy of our insurance summary at the end of this document. If you require any further information, please contact our team on 0330 202 0602.

You can cancel a reservation at any time prior to the date of move in. The full reservation fee will be refunded back to the credit or debit card it was originally paid on.

 

The transaction will be reversed and may take up to 10 working days to appear in your account. UK Storage Company are unable to refund on to a card other than the credit or debit card that was originally used. UK Storage Company do not store any card details. Where this agreement has terminated, and you have paid more of our fees and charges than are due at the termination date, we will refund the balance to you after deduction of any payments due to us. The rental portion of our fees will be refunded to you, less any charges. Refunds in this instance will be made on to the same card that payments had been made from, or if payments are made via Direct Debit, refunds will be made via Direct Credit in to the same bank account. Direct Credits and card refunds can take up to 10 working days to be made.

UK Storage Company process and protect your data in line with the General Data Protection Regulation 2018. Please see our Privacy Policy for further details.

You can contact our head office by telephone, email or post.

Tel: 01278 424377

Email: [email protected]

Post: Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB.

See our contact us page for details on how to contact our stores.

Latest Reviews

See what our customers are saying about our service
Bristol Central

Bit weird to be so fond of such a domestic amenity, but these guys are the absolute bee knees! The storage facility in bedmo is clean and spacious, easy to find and get vehicles in. The customer service team are beyond brilliant; really helpful, intuitive and friendly. Rates are very reasonable and there is a lot of flexibility. Can't recommend highly enough

Amy P
Plymouth Central

Stress Free Amazing!! Family told me moving home was stressful, yes it is but I was recommended UK Storage and glad I used them. From start to finish they were amazing. I did it all online, easy peesy! The process was straight forward, prices were the best around bar far, my movers had no issues. The helpline was brilliant, everyone happy to help me. My belongings were safe and secure. I wouldn't hesitate to use again 'if' we ever move, but would defiantly recommend.

EmmaC-1406
Wigan

Hi ladies & Gents, Wanted to say a big Thank you for the wonderful & professional service you provided for me over the last 3 months. You were so helpful and guided me along the way making the whole experience so very easy. The friendly attitude from everyone was so nice, it was a joy to deal with staff who actually enjoy giving a brilliant customer service experience. The units were immaculate, the ease of access & location was just perfect for me. I would highly recommend UK storage. Kind Regards Sharon

Sharon Brightcliffe
Gloucester

UK Storage Company provide an excellent service. From my first enquiry with them, their staff members were courteous, knowledgeable and efficient. Their storage facility was very secure and clean ensuring that my possession were kept in perfect condition. Their terms and conditions are well set out and easy to understand. There were no 'hidden extras' and I always new how much the storage fees would be. I would have no hesitation in recommending UK Storage Company to others and using their facilities in the future.

Paul Farrow

We will never be beaten on price

Flexible & upfront self-storage

We will make storing as easy as possible
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