We started trading in June 2005 with just one location in Bridgwater, Somerset. Husband and wife team, Keith and Cathy ran the business on their own, doing everything from meeting and greeting customers to sweeping the floors and cleaning the toilets! As you can imagine at the time finances were very tight. We could not afford to heat our home and we were often working long hours, sleeping at the facility at times.
We soon won a couple of awards, first at the Somerset Business of the Year Awards winning New Business of the Year in 2005 for a business under 1 year old. We followed that up the following year by winning 1st Place for Young Enterprenuer at the Somerset Business of the Year Awards 2006. These awards were supported by the FSB, Somerset County Council, Lloyds TSB Business (as it was named at the time) and Business Link amongst others.
In 2011 we followed these awards up with an Excellence In Customer Service award from storage.co.uk, it's something we've always prided ourselves in. Proper customer service for us is not about buzz words like "going the extra mile", it's getting things right on a consistent basis. No one is perfect all the time but if we get something wrong we want to treat people with respect, be friendly and ideally send all customers away happy. We aim to be a company that customers feel they can call up and talk to, ask any question they like and get the help they need.
When we finally managed to branch out and open our second self storage in Taunton, it was like our new baby and as a small business we were stretched like new parents. Our small team all working extra hours and being pulled here there and everywhere as we tried to make it work. It was tough but as you probably guessed, it was a success. It was then a little while before we opened up in Bristol and had to play with the big boys! They probably didn't take much notice of us at the time (and still probably don't) but we managed to eek out a little niche for ourselves in West Bristol. We begged, borrowed and stole (off our Bridgwater branch) what we needed to get going, steadily getting enough customers to pay the bills and bring in new technology.
As we’ve added each new site the approach hasn’t changed, with the same care and attention given to each one. We now have a team of excellent staff who help us take care of everything but we haven’t forgotten where we came from.
We like each customer to be greeted with a friendly smile and a warm welcome. We also haven’t forgotten what it’s like to be on a tight budget and so we aim to offer an excellent service but we also aim for it to be well priced too. We don't always get to see or speak to our customers now as they can do everything online from getting a price, to booking and checking in. However we hope your experience of our company is the way we always hoped and planned. Friendly and efficient. We know we won't always get everything right but we'll certainly try and if something does go wrong, we'll try our upmost to put it right. You can't say fairer than that!
Very efficient service. Initial set up of storage being made available, access to the site and payment was all done very quickly and smoothly. Storage facilities were very clean and well lit. We were using it to store my daughter's university belongings during the summer holiday. Location for us was handy being on the west side of Swindon, so we could pop along anytime to add/remove items . Terminating use of the storage facility was also handled very efficiently.
We have used the Central Plymouth storage site two summers in a row to store my daughter's belongings when she comes home from uni for 3 to 4 months. Both times reserving the unit, information provided and setting up payment has been easy, with all staff helpful. Units have met our needs, access has been good, units clean and plastic covers provided. You pay for your padlock the first time and then it belongs to you for all future bookings. Closing the account is also easy and is actioned immediately on receipt of email confirming the unit has been emptied. Thanks to all your staff who have made this process painless. Would definitely recommend UK Storage, Plymouth Central.
I was so very happy with every aspect of the service I received from the UK Storage Company throughout the 2.5 years I had items in their Redruth storage facility. Every staff member I ever dealt with at every stage was extremely friendly, helpful and polite - amongst the best customer service I have experienced in the UK. The facility itself is very well-maintained and clean, and easy to use. The units themselves are also very clean and totally weatherproof - I was worried about leaving a variety of items in store for so long in rainy Cornwall, but everything was totally fine! I would definitely use the UK Storage Company again and would recommend them highly to others. Thank you folks!
Would definitely recommend. Very easy to setup and highly professional, helpful staff whenever I needed them