FAQ - UK Storage Company

Q: What items can’t I store?

A list of the items you can’t store are found here . If you have any questions about these items please feel free to call us and our staff will be happy to chat through the items you require storing. Some items are also not covered by StoreProtect, have limited coverage or have an excess amount on them. Details of those items excluded can be found here.

How does self storage work?

Use our size estimator to decide how much space you need.
Reserve your unit online or by phone.
Check in online, available 24/7.
Pack and transport your items to the facility.
Fill and lock your unit (you hold the only key).
Access your items anytime, with 24/7 options available.

How secure are my items?

Security is a top priority. All locations have 24/7 CCTV, secure PIN access, and specialised locks with three keys. Buildings have fire and smoke alarm systems, ensuring your items are protected at all times.

What if I need a different sized storage unit?

You can switch to a larger or smaller unit without penalty, as long as space is available. Call or email us, and we’ll help you find the right unit and adjust your rate immediately.

How much notice do I need to give?

No notice is required to rent a unit, but it’s best to check availability. You can reserve in advance with a flexible start date. To vacate, simply give 14 days’ notice.

How long can I stay?

You can stay for a minimum of 14 days or as long as you need, as long as payments are up to date.

How do I pay?

Pay four weeks in advance and every four weeks thereafter. Initial payment by credit/debit card or bank transfer, then direct debit or card. Cheques and cash are not accepted.

How do I use my lock?

If you’ve found the small white box in your room but you haven’t managed to work the lock, then this video will help. Please note the lock can also go in upside down so it is worth checking orientation if you are having problems.

Can I change my billing date?

Yes, you can. Contact our team at 0330 2020602 or email admin@ukstoragecompany.co.uk to choose a preferred payment day.

Is there anything I can't store?

You cannot store food, perishable goods, compressed gases, toxic or hazardous materials, firearms, explosives, radioactive materials, flammable items, plants, animals, cash, securities, fireworks, or illegal goods.

We do not allow the storage of motorbikes at any of our internal storage locations, and we do not allow the storage of motorbikes at our sites in Bristol, Avonmouth or Weston super Mare.

What about protecting my goods?

StoreProtect Information:

At UK Storage Company we understand the importance of the items you store with us. All our locations are built with security in mind, and every measure has been taken to protect your goods while they are with us. Unfortunately, some scenarios may arise that we simply cannot anticipate, such as a fire or a flood. For this reason, we need to be absolutely certain that all goods are protected whilst in store with us. We will not allow a customer to store goods that are not protected under our StoreProtect arrangement or under your own insurance arrangements.

How can I protect my goods?

For complete peace of mind, UK Storage Company agrees to offer protection for your goods under StoreProtect, an enhanced liability arrangement with the industry specialist brokers, Basil Fry & Co. This arrangement is designed specifically for the needs of self-storage customers and means that we agree to accept liability for any damage that may occur while you store with us. Protection is arranged following your agreement of our terms and conditions and payment of our StoreProtect service charges and will be in place for the entirety of your storage term. Unlike household or commercial policies there is no excess in the event of any claim and by using StoreProtect in the unlikely event of a claim at our sites, your future premiums will not be affected and any no claims discount will be unaffected as we take on the risk.

What protection does StoreProtect provide?

Under StoreProtect we agree to accept liability up the Maximum Replacement Value you declare for any loss or damage that occurs (in accordance with the StoreProtect Addendum) which could include actual physical loss of or damage to our customers property caused by incidents such as Fire, lightning, explosion, earthquake, storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance, aircraft or articles dropped there from, theft accompanied by forcible and violent entry to or exit from the building or unit, riot, strike, civil commotion, malicious damage and impact by vehicles or railway rolling stock.

How do I calculate my Maximum Replacement Value of my goods?

We must understand the total value of all goods stored with us. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.

Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:

household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents

Why it is so important to declare the most accurate Maximum Replacement Value?

If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).

For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500.

What is your refund policy?

You can cancel a reservation at any time prior to the date of move in. Any reservation fee will be refunded back to the credit or debit card it was originally paid on.

Any refund can take up to 10 working days to appear in your account. UK Storage Company are unable to refund on to a card other than the credit or debit card that was originally used. UK Storage Company do not store any card details. Where this agreement has terminated and you have paid more of our fees and charges than are due at the termination date, we will refund the balance to you after deduction of any payments due to us. The rental portion of our fees will be refunded to you, less any charges. Refunds in this instance will be made on to the same card that payments had been made from, or if payments are made via Direct Debit, refunds will be made via Direct Credit in to the same bank account. Direct Credits and card refunds can take up to 10 working days to be made.

How secure is my personal data?

UK Storage Company processes and protects your data in line with the General Data Protection Regulation 2018. Please see our Document Storage page and Privacy Policy for further details.

How can I get in touch?

You can contact our head office by telephone, email or post.

Tel: 01278 424377

Email: info@ukstoragecompany.co.uk

Post: Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB.

See our contact us page for details on how to contact our stores.

What items can’t I store?John Lamb2024-12-02T20:51:38+10:00

What items can’t I store?

A list of the items you can’t store are found here. If you have any questions about these items please feel free to call us and our staff will be happy to chat through the items you require storing. Some items are also not covered by StoreProtect, have limited coverage or have an excess amount on them. Details of those items excluded can be found here.

Is there somewhere to dispose of waste?r6digital2024-11-18T21:42:58+10:00

Is there somewhere to dispose of waste?

No, we do not offer waste disposal services. You are responsible for removing your own waste.

Are there vehicle restrictions?r6digital2024-11-18T21:45:05+10:00

Are there vehicle restrictions?

Yes. For safety reasons, at our internal sites we have a maximum permitted vehicle size of 7.5T vehicles.

At our external sites, the maximum permitted size of vehicles is 3.5T and below.

What should I do in the event of an emergency?r6digital2024-11-18T21:46:42+10:00

What should I do in the event of an emergency?

Please dial 999, if a fire or suspected break-in.

Please also call our emergency number 01278 269964

When can I access my unit?r6digital2024-11-18T22:14:41+10:00

When can I access my unit?

Standard access hours are Monday to Friday 8:00am to 7:00pm, Saturday 8:30am to 7pm, and Sunday 9am – 5pm.

24/7 access can be arranged for an additional fee.

‘Extended’ hours for Chard and Bristol Central can also be arranged for an additional fee.

Do the rooms have electricity?r6digital2024-08-21T11:12:02+10:00

Do the rooms have electricity?

None of our units have electricity, and this service cannot be provided. Units cannot have phone lines, and Wi-Fi isn’t currently available but may be available in the future.

Do the rooms have lighting?r6digital2024-11-18T21:16:12+10:00

Do the rooms have lighting?

Many of our rooms 250sqft and above have lighting. Rooms below 250sqft can have lighting fitted at an agreed cost and on a case by case basis if essential.

All of our sites have adequate hallway and external lighting.

Do you provide free use of trolleys?r6digital2024-08-21T11:11:41+10:00

Do you provide free use of trolleys?

Yes, trolleys are available for customer use.

What do I need to do if I plan to use my own insurance?r6digital2024-11-18T21:48:09+10:00

What do I need to do if I plan to use my own insurance?

Ensure that your policy provides the same level of cover as ours.

We will require a letter from your insurance provider detailing the UK Storage Company address for the site you are storing in, the value of goods being stored, and confirming what value of cover is provided for your goods.

The provided document must also be both valid and up to date.

Is contents protection compulsory?r6digital2024-11-19T02:12:51+10:00

Is contents protection compulsory?

Yes, all customers must either take out contents protection through our enhanced liability cover called Store Protect, or provide proof of their own insurance cover for goods in self-storage.

What is UK Storage Company’s Enhanced Liability Service?r6digital2024-08-21T11:10:43+10:00

What is UK Storage Company’s Enhanced Liability Service?

Our Enhanced Liability Service provides contents protection for your goods while in storage.

Do you offer options for using multiple storage sites?r6digital2024-08-21T11:10:27+10:00

Do you offer options for using multiple storage sites?

Yes, our Sales Team are more than happy to help. Contact us at enquiries@ukstoragecompany.co.uk for more information.

What if I lose the keys to my lock?r6digital2024-11-18T21:49:23+10:00

What if I lose the keys to my lock?

If you lose your keys, we can arrange for your lock to be replaced.

There is a fee of £65 (excluding VAT) for this service, and if required you will need to purchase a new lock at a cost of £15.99. Please contact our team at 0330 202 0602 or admin@ukstoragecompany.co.uk.

Can I change my move-out date after giving notice?r6digital2024-11-18T21:58:17+10:00

Can I change my move-out date after giving notice?

Yes, contact our customer services team admin@ukstoragecompany.co.uk to amend your move-out date. Payments will continue until you inform us that you have vacated the unit.

What do I need to do when I want to move out?r6digital2024-11-18T22:01:29+10:00

What do I need to do when I want to move out?

You need to give 14 days’ written notice to move out of a storage unit, and 28 days’ notice for larger rooms (400sqft and above), and parking spaces.

Please contact us on the day that you vacate your unit so we can close your account. Leave the unit clean and take your lock and keys with you.

Do I have to be there on moving-in day?r6digital2024-11-18T21:30:01+10:00

Do I have to be there on moving-in day?

No, as long as you have completed the online check-in and completed payment for the first months storage.

In addition to the above, anyone accessing your unit must be authorised for access on your account.

What happens if I can’t afford to pay?r6digital2024-08-21T11:08:53+10:00

What happens if I can’t afford to pay?

How can I update my payment method?r6digital2024-08-21T11:08:43+10:00

How can I update my payment method?

You can update your payment method by visiting My Account on our website or our app.

Can I get a refund?r6digital2024-08-21T11:08:29+10:00

Can I get a refund?

Yes, refunds are processed on a pro-rata basis if you leave early. Any credits on your account will be refunded within 21 days. A 14-day cooling-off period applies from signing the storage agreement but is waived if the unit is used.

What happens if I pay late or cannot make a payment?r6digital2024-08-21T11:08:15+10:00

What happens if I pay late or cannot make a payment?

If your account is overdue, you won’t be able to access your unit until you pay. If your account is 7 days or more overdue, you’ll be charged a late payment fee of £12.50 or 12.5% of the outstanding monthly storage rental, whichever is greater. Payment made after specific hours will result in access being granted the next working day.

What are the payment terms?r6digital2024-08-21T11:08:04+10:00

What are the payment terms?

Our standard invoice period is one month, and invoices are available on your account 10 days before they are due for processing payment.

When will I first be charged for my storage space?r6digital2024-08-21T11:07:54+10:00

When will I first be charged for my storage space?

You’ll be charged when you complete your online move-in, and your first month’s invoice will be due at this time.

How do I pay?r6digital2024-08-21T11:07:34+10:00

How do I pay?

Our standard payment terms are via Direct Debit. It’s a simple, secure, and convenient way to ensure your payments are made on time. Payments can also be made by credit/debit card or bank transfer; other fees may apply.

What if I lose my key or forget my PIN access code?r6digital2024-11-27T00:58:06+10:00

What if I lose my key or forget my PIN access code?

If you lose your key or forget your site PIN access code, contact us on 0330 202 0602 for assistance. A fee may apply for replacing locks.

How secure are my items?r6digital2024-08-21T11:06:54+10:00

How secure are my items?

Security is a top priority at UK Storage Company. Our locations feature 24-hour CCTV, secure PIN code access, and individually secured units with specialized locks. Customers hold the only keys to their units.

Can I view the facilities before moving in?r6digital2024-11-18T22:12:52+10:00

Can I view the facilities before moving in?

Yes, you can arrange a visit by calling your chosen location during office opening hours.

Office Hours:

Mon – Fri 08:30 – 19:00
Saturday 08:30 – 19:00
Sunday 09:00 – 17:00

Can I use a storage room to sleep in?r6digital2024-08-21T11:06:07+10:00

Can I use a storage room to sleep in?

No, sleeping or living in storage rooms is strictly prohibited.

Do my items have to be stored in boxes?r6digital2024-08-21T11:05:55+10:00

Do my items have to be stored in boxes?

No, but storing items in boxes helps maximize space and protect your belongings.

Can I change the size of my storage space after moving in?r6digital2024-11-27T00:09:32+10:00

Can I change the size of my storage space after moving in?

Yes, you can change to a larger or smaller unit based on availability. Just contact us to arrange the transfer.

What unit size will I need?r6digital2024-08-21T11:03:25+10:00

What unit size will I need?

Use our online size estimator or contact our team for assistance to determine the right unit size for your needs.

Should I reserve my storage space?r6digital2024-08-21T11:02:41+10:00

Should I reserve my storage space?

Yes, it guarantees your space. The reservation fee is £10 and is refunded against your rental cost when you move in or if you cancel before the reservation date.

Can I move in today?r6digital2024-11-27T00:54:00+10:00

Can I move in today?

Yes, if you have the required ID and there is availability at your chosen site, you can complete the online move-in process and get access straight away. Contact our team on 0330 202 0602 for any assistance.

What is the minimum storage term?r6digital2024-11-27T00:06:17+10:00

What is the minimum storage term?

The standard minimum storage term is 14 days.

Selected units and stores have a minimum stay of 28 days.

This includes all stores and units 400sqft and above, and all unit sizes up to and including 50sqft at the following sites: Leeds, Liverpool, Sheffield, Bristol, and Plymouth.

How do I update my contact details?r6digital2024-11-27T00:05:26+10:00

How do I update my contact details?

Customers can log in to their account on our website or our app to update their details

Can someone else sign the contract on my behalf?r6digital2024-11-27T00:04:35+10:00

Can someone else sign the contract on my behalf?

No, you must sign the contract yourself. However, once you have signed the contract, you can authorize others to access your unit on your behalf. Cheques and cash are not accepted.

What ID do I need to supply?r6digital2024-11-27T01:20:48+10:00

What ID do I need to supply?

Personal Customers: Photo ID (such as a passport or driving licence) and proof of address (such as a utility bill or bank statement).
Business Customers: Company registration number, letter of authority, photo ID, and proof of address.
Authorised Access Customers: Photo ID (such as a passport or driving licence).

How do I make a reservation?r6digital2024-11-27T00:03:19+10:00

How do I make a reservation?

Reservations are secured with a £10 refundable deposit. This amount is credited to your account against your first month’s rental when you move in. If your circumstances change, the deposit is fully refundable if you cancel before the reservation date.

How do I give feedback?r6digital2024-11-27T00:02:36+10:00

How do I give feedback?

We welcome any feedback from our customers. Please visit our Contact Us page where you will find various ways to get in touch and pass on your feedback.

How can I contact you?r6digital2024-11-27T00:20:00+10:00

How can I contact you?

Phone: 0330 202 0602
Email: admin@ukstoragecompany.co.uk
Head Office Address: Unit 3, East Quay, Bridgwater, Somerset, TA6 4DB

How does self-storage work?r6digital2024-11-26T23:58:37+10:00

How does self-storage work?

Decide on the space needed: Use our online size estimator to determine how much space you require.
Reserve your unit: You can reserve your storage unit online or by calling us.
Check in online: Complete the check-in process online before you arrive.
Pack and transport your items: Pack your items securely and bring them to the storage facility.
Move your items into your storage unit: Load your items into the storage unit.
Lock your unit: Secure your unit with the barrel lock (comes with a set of three keys).
Access your items: You can access your items anytime during our opening hours. Extended or 24/7 access is available if required for an additional fee.

hear directly from our happy clients

Bishops Lydeard - UK Storage Company

My mum has had this unit for 6 months and been today to get half her furniture out only to find the lift not working , I’ve phoned numerous times… Read More

Jordan Wrigley

Bishops Lydeard - UK Storage Company

Good value Storage and out of the clean air zone so that’s a bonus, just need barrows with sides on for mattresses and sofas and wardrobes

david cronshaw

Bishops Lydeard - UK Storage Company

Awesome experience! From booking the storage, all the way to vacating the unit, I've had nothing but good customer service and on-site experience. Trolleys are provided, and the door, lifts,… Read More

Edan Shalev

Bishops Lydeard - UK Storage Company

Great service. Advisor Aidan couldn't have been more helpful

Milda Hameed

Bridgwater - UK Storage Company

Great service from Neil, Tegan, Aiden and all the team at the Bridgwater branch. I’d never used Self Store before, and was moving to the area from quite far, so… Read More

A V

Bridgwater - UK Storage Company

Great rates, secure and helpful

Justin Dellar

Bridgwater - UK Storage Company

Staff are amazing you get a very good response on the phone very understandable and flexible about paying your unit I would recommend these anytime very useful very helpful very… Read More

Michael Walford

Bridgwater - UK Storage Company

Great service. Fantastic team. Will use again.

Pierre Le Normand

Bristol Central - UK Storage Company

Secure unit with helpful support , very clean and easy to access/use!

issie Lovett

Bristol Central - UK Storage Company

Good service

Jack Kalib Callum Magson

Bristol Central - UK Storage Company

Lots of space, no dust, great

Nohra Guio

Bristol Central - UK Storage Company

Does the job. Not open late tho. Gets very expensive the longer you use it.

Avradeep Chakrabarti

Bristol West - UK Storage Company

Secure unit with helpful support , very clean and easy to access/use!

issie Lovett

Bristol West - UK Storage Company

Good service

Jack Kalib Callum Magson

Bristol West - UK Storage Company

Lots of space, no dust, great

Nohra Guio

Bristol West - UK Storage Company

Does the job. Not open late tho. Gets very expensive the longer you use it.

Avradeep Chakrabarti

Chard - UK Storage Company

👍🏻

Si Spence's

Chard - UK Storage Company

Uk Storage was there for me just when I needed it. Moving house can be stressful enough, but by putting things in storage a few weeks ahead it made things… Read More

Mark Coombs

Chard - UK Storage Company

This company is the best I've used the help myself and partner received was amazing thankyou

Simon Baitup

Chard - UK Storage Company

Easy access and very clean units. Would definitely use again. Staff very friendly and knowledgeable should you need phone contact.

Paul Shorrocks

Chard - UK Storage Company

Excellent storage facilitiy. Clean and tidy. Easy in and out when you want too. There are lights there for visits in the dark but some were not working and where… Read More

Mark Golding