Our customers truly value the goods that they store with us, and at UK Storage Company we truly value our customers. We have done everything within our power to make sure that while you store with us you have peace of mind that your goods are secure, safe and sound.
All our locations are built with security in mind, and every measure has been taken to protect your goods while they are with us. Unfortunately, some scenarios may arise that we simply cannot anticipate, such as a fire or a flood. For this reason, we need to be absolutely certain that all goods are fully insured while they are stored with us.
As an example, let’s say a neighbouring customer is storing a freezer, but they didn’t realise that it was actually still full of ice. If this ends up leaking out of the freezer and into their room, there’s a chance that the leak could also affect goods stored in your room. It would be as impossible to predict as it would be to protect against. For that reason, insurance while storing with us is very important.
We found that the large majority of home insurance policies don’t actually offer cover while in self storage, and the few that do cover self storage don’t actually offer good enough protection.
UK Storage Company provide comprehensive insurance cover that has been specifically designed for self-storage. It covers more perils than a standard household policy and offers additional protection to your valuable items, should the unthinkable happen. Your policy is valid whilst your goods are stored within your storage room (there is no cover provided for the period of loading, unloading and transit). As the policy we provide is not connected to your household insurance, any claim does not affect your premium, nor will it affect any no claims discount you may have accrued.
Cover with UK Storage company does not lapse, or need to be renewed each year, it is continual cover. There are also no admin fees for changing your home address or for increasing or decreasing the amount you are insured for.
The policy that we provide covers a wide range of perils that far exceed that of most household policies. We are able to protect you in respect of actual physical loss and/or damage to your goods while stored with us, arising from;
Burst pipes and escape of water from fixed installations;
Theft following forcible and violent means of entry or exit;
Impact by road vehicles;
Riot and civil commotion;
Aircraft or articles dropped therefrom;
Malicious damage; and
Because you know that all our other customers are also insured through us, then you can be safe in the knowledge that even if another customer has inadvertently damaged your goods, you are protected.
You can select the level of cover that you feel would cover the entire contents of your room, on a new for old basis. That is the full, total replacement value of the goods stored. If you find that the value of goods stored has increased or decreased while you store with us, you can amend the insured value at any time by speaking to a member of our team. There is no penalty for changing the value you insure.
Each size room has a minimum level of insurance that we will accept – which is a measure put in to place to ensure that none of our customers are uninsured in the event of a claim. However, we would always insist that our customers insure for the true, total replacement value of their goods. This way, if anything should be damaged beyond repair, you can be sure your claim will be accepted and you will receive the full replacement cost of the goods in the claim. Our insurance cover starts from as little as £2 per week for our smaller rooms and increases from there depending on the size of the room. You can insure yourself up to a maximum of £50,000. For any amount over £50,000, please speak to our team.
Unfortunately, you are not allowed to store the following items at UK Storage Company;
Toxic, pollutant or contaminated goods;
Firearms, munitions or explosives;
Chemicals or biological agents;
Flammable or hazardous goods;
Any item emitting fumes, odour or smell;
Living plants or animals;
Cash and securities;
Illegal goods and stolen goods;
Waste, asbestos, or potentially dangerous materials;
Food or perishable goods (unless approved by us in advance).
Should you prefer to use an alternate insurance policy, you can certainly do so. We do insist that the alternate policy used must specifically cover goods being placed into self storage. We do also insist that the policy you source offers protection that is equal to, or better than, the perils included within the UK Storage Company policy.
To use your own insurance policy, we require proof that the goods are insured. You will be asked to provide us with a copy of the insurance policy being used, which must clearly state the value of the goods being stored, and it must be written that your goods are covered while stored at UK Storage Company, along with our full postal address. We must receive this document before your contract begins.
It will be your responsibility to ensure that any cover you take out remains valid at all times.
You are more that welcome to begin with the peace of mind that our insurance cover offers, and switch to an acceptable alternate policy at any time during your stay with us. Or, let our team know the quote you have been given for insurance, and we will do our best to beat your quote.
For more information on our insurance, please call us on 0330 202 0602.
I recently hired a storage unit with uk storage in redruth, customer service was outstanding. The unit was very clean and the site had ample security. Reasonable price and easy to set up. Would definitely recommend and would use again if needed. Thank you once again uk storage redruth.
UK Storage Company is the only storage place I will use from now on. This is a fantastic company and if you need your precious items stored in a spotless, easy access facility at very reasonable rates then the UKstorage company is the place. I found the online booking easy and the room guides super useful for helping me choose the right size. The team are so helpful and friendly and even directed me to on site WC over the phone. The trolleys are all in tip top condition so I was easily able to load and unload myself and I’m barely over 5ft. Not a single negative to say about this company. Thanks everyone.
Fantastic service, I had two units over 5yrs whilst I went through three house moves. Everything remained in pristine condition, from furniture to clothes, no deterioration at all. Staff extremely helpful with a friendly, caring attitude. Highly recommend and would use again if I require storage solutions in the future.
I have been delighted with the service I have received from the UK storage call centre. On a couple of occasions I have dealt with Tom who was excellent and in my option went the extra mile to ensure that all of my self storage requirements were met. A charming and excellent ambassador for the brand and exemplifies how customer service should be delivered. Well done Tom.