Join the UK’s Largest Centrally Managed Self-Storage Company
UK Storage Company is a fast-growing, customer-focused provider of high-quality self-storage solutions across the United Kingdom. As the UK’s largest centrally managed self-storage company, we are proud of our reputation for innovation, operational excellence, and outstanding customer service.
As we enter an exciting phase of growth, we are looking for a motivated and customer-focused Customer Engagement Executive to join our dynamic team and play a key role in delivering exceptional customer experiences while driving business growth.
About the Role
The Customer Engagement Executive is responsible for managing customer enquiries, identifying sales opportunities, and delivering a first-class experience throughout the customer journey.
Working within a fast-paced contact centre environment, you will handle both inbound and outbound interactions, converting enquiries into reservations and occupancy while building strong relationships with customers. This role suits someone who is passionate about customer service, commercially minded, and confident in achieving sales targets.
Key Responsibilities
- Deliver outstanding customer service across phone, email, web chat, and other communication channels.
- Manage inbound enquiries and convert opportunities into storage reservations and occupancy.
- Conduct proactive outbound calls to follow up on leads and maximise conversion rates.
- Build strong relationships with customers by understanding their needs and providing tailored storage solutions.
- Support customers throughout their storage journey, ensuring a seamless and positive experience.
- Achieve individual sales and performance targets while maintaining high service standards.
- Accurately update customer information within company systems and CRM platforms.
- Handle customer queries and concerns professionally, resolving issues effectively and efficiently.
- Work collaboratively with colleagues to support business objectives and occupancy growth.
- Contribute to continuous improvement initiatives and customer engagement strategies.
Why Join UK Storage Company?
- Be part of the UK’s largest centrally managed self-storage provider.
- Join a growing business with exciting expansion plans.
- Work within a supportive, customer-focused culture.
- Opportunities for career progression and personal development.
- Competitive salary and performance-related incentives.
- Make a real impact on customers during important life transitions.
How to Apply
- If you’re passionate about delivering exceptional customer experiences and enjoy combining service excellence with sales success, we’d love to hear from you.
- Apply now. Send your CV and a brief covering letter to careers@ukstoragecompany.co.uk
- Closing Date: 17th July 2026.
- UK Storage Company is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
