COMPLETE SATISFACTION. I found this company excellent, there communication, service and general helpfulness. Would use again and certainly recommend. The whole experience was easy and no stress, everything was explained and went to plan. Many many thanks to the whole team.
This is an excellent facility clean and safe. I had storage for 7 weeks and I felt confident that it was dry and safe from damage. The staff at the end of the telephone were always helpful and polite and explained everything in full so I knew where I was at all times.
One of the best, hassle-free, friendly and competent services I’ve ever had the pleasure of dealing with. I generated a quote through their online service and within 5 minutes I received a call letting me know that there was availability. As I’d never used storage facilities before, I was unsure as to how it worked and if I would be trapped in paying for months I didn’t need. However it was made evident throughout the course of the call that all options were flexible and I could control all aspects (including add-ons) through the online portal service they provide. My padlock and keys (which I get to keep) were available for me to pick up to start moving whenever I chose, plus furniture covers in excess for all my large items and I added 24/7 access so we could move in overnight. The employee I spoke to was friendly, not pushy, patient and knowledgeable and I was sold and signed up then and there on the call. The facility is secure and easily accessible from the main road on the edge of Taunton and I appreciated the independence so we could move when and how we wanted and revisit whenever we want too. The locker itself was also dry, clean and secure. Once I realised that I needed to end my use of the storage space after I managed to secure a house, I simply gave 14 days notice online. They followed it up with a call to confirm this and to ensure that any money I was owed was refunded to my account (as you pay monthly and I was refunded the rest of the month’s pay after my 14-day notice period). Again, the employee on the other end of the call was on-it, friendly and helpful and within 2 minutes my account was sorted and closed with the partial refund on the way. The entire process from getting the quote to closing the account was easy, stress-free and the employees and facility were more than competent. Additionally, I also pointed out a very minor point of potential confusion on their online form and they got back to me personally to thank me for highlighting it and let me know that they were changing it the next day! I mean competence and customer-satisfaction to the max over here! Will definitely be exclusively using them again!
Really easy to deal with, great staff, couldn't ask for more.
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